American Airlines told the mother of a 10-year-old passenger she was unable to receive her girl

that his structure could not accurately record who was taking him to and from the airport.

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Alexis Westergren's girl was on her way from Portland to Chicago on July 9, where she had visited her father.

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He was told that he was not allowed to bring his girl back home. "She said her father was going to pick her up,"

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A datasheet included in the cord worn by the child shows that Westergren was recorded as the person to meet her on purpose.

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Westergren said the child's father recorded Westergren's contact details before leaving his little girl in Portland

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And gave it to the ticket specialist, who should have put that data into the framework, Westergren said.

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She said that AA staff told her that the child's father, who had dropped her off at the Portland airport,

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The same was recorded as a contact in Chicago.

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"He took a look at me and said 'Ma'am, I can't give it to you.' I almost took off by the handle," she said.

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They didn't really once say 'how do we trust the plane will land and actually take a look at its chord data'

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"American immediately flopped to guarantee that this data went into its framework," she said.

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"When something like this happens they need the system. I need real criticism on how I'm going to fix it."

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